Shipping & Returns Policy
Effective Date: July 17, 2026
Last Updated: July 17, 2026
Thank you for shopping with WAOLISTIC.
This Shipping & Returns Policy applies only to products purchased directly through the WAOLISTIC website.
WAOLISTIC is a brand operated by Omnika Consulting LLC. Products purchased through third-party websites, affiliate links, partner websites, manufacturer websites, or external platforms are subject to the shipping, return, refund, warranty, and customer service policies of the corresponding third-party provider.
1. Products Covered by This Policy
This policy applies to WAOLISTIC proprietary products sold directly through this website, including flower essence formulas and related wellness products.
This policy does not apply to affiliate products, third-party wellness devices, external partner products, courses, subscriptions, digital tools, or items purchased outside the WAOLISTIC website.
For third-party or affiliate products, please contact the manufacturer, seller, or official partner website directly.
2. Order Processing
Orders are processed during regular business days, Monday through Friday, excluding holidays.
Standard WAOLISTIC flower essence formulas are typically prepared and processed within 3 to 5 business days after order confirmation.
Personalized Wellness Formulas may require additional preparation time and are typically processed within 5 to 7 business days after all required information, questionnaires, or consultation details have been received.
Processing times are estimates and may vary depending on order volume, product availability, custom preparation needs, holidays, or other circumstances.
3. Shipping Availability
At this time, WAOLISTIC ships direct website orders within the United States only.
We do not currently offer international shipping for products purchased directly through this website.
If international shipping becomes available in the future, this policy will be updated accordingly.
4. Shipping Rates
Shipping rates are calculated and displayed at checkout when available.
Shipping costs may vary depending on the destination, package weight, shipping method, carrier rates, and any applicable promotions.
Any free shipping offer, if available, will be clearly stated on the website or at checkout.
5. Shipping Times
Estimated delivery times begin after an order has been processed and handed over to the shipping carrier.
Delivery estimates are not guarantees. Actual delivery times may vary depending on the carrier, destination, weather, holidays, service disruptions, incorrect addresses, or other circumstances beyond our control.
WAOLISTIC is not responsible for carrier delays once an order has been shipped.
6. Shipping Confirmation and Tracking
When your order ships, you may receive a shipping confirmation email with tracking information, if tracking is available for the selected shipping method.
Please allow time for tracking information to update after the package has been received by the carrier.
7. Incorrect or Incomplete Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address at checkout.
WAOLISTIC is not responsible for orders delayed, returned, lost, or delivered incorrectly due to inaccurate or incomplete shipping information provided by the customer.
If an order is returned to WAOLISTIC because of an incorrect or incomplete address, we may contact you to arrange reshipment. Additional shipping charges may apply.
8. Lost, Delayed, or Missing Packages
If your tracking information shows that your package was delivered but you have not received it, please first check with household members, neighbors, building staff, mailrooms, or the shipping carrier.
WAOLISTIC is not responsible for packages marked as delivered by the carrier.
If your package appears to be lost in transit, contact us at info@waolistic.com so we can review the situation and assist where possible. Resolution may depend on the carrier’s investigation, tracking information, and shipping method used.
9. Damaged Items
Please inspect your order upon delivery.
If your item arrives damaged, contact us within 7 days of delivery at:
info@waolistic.com
Please include:
your order number;
a brief description of the issue;
clear photos of the damaged product;
clear photos of the packaging;
any visible carrier damage.
We will review the information and determine whether a replacement, refund, or other resolution may be appropriate.
Do not discard the product or packaging until the issue has been reviewed.
10. Returns
Due to the nature of wellness products, flower essence formulas, and custom-prepared items, returns are limited.
Standard WAOLISTIC products may be eligible for return only if they are:
unopened;
unused;
in their original packaging;
in resalable condition;
returned within 14 days of delivery;
approved in advance by WAOLISTIC.
Opened, used, damaged, altered, or partially consumed products are not eligible for return.
To request a return, contact us at:
info@waolistic.com
Please include your order number and reason for the return request.
Returns sent without prior approval may not be accepted.
11. Personalized Wellness Formulas
Personalized Wellness Formulas are prepared based on information submitted by the customer and are considered custom products.
Because they are made specifically for an individual animal’s wellness routine, Personalized Wellness Formulas are final sale and are not eligible for return, exchange, or refund once preparation has begun.
If there is an error with your order or your product arrives damaged, please contact us within 7 days of delivery so we can review the issue.
12. Non-Returnable Items
The following items are not eligible for return:
opened or used flower essence formulas;
Personalized Wellness Formulas;
custom-prepared products;
digital products or downloads;
gift cards, if offered;
sale or promotional items marked as final sale;
products purchased through affiliate links or third-party websites;
products damaged due to misuse, improper storage, or failure to follow instructions.
13. Refunds
Approved refunds will be issued to the original payment method used at checkout.
Refunds are processed after the returned item has been received and inspected, when applicable.
Original shipping charges are non-refundable unless the return is due to an error by WAOLISTIC or an approved damaged item claim.
Please allow time for your bank, credit card company, or payment provider to process and post the refund.
14. Exchanges
WAOLISTIC does not guarantee exchanges.
If you received the wrong item or your product arrived damaged, contact us at hello@waolistic.com within 7 days of delivery so we can review the issue.
If an exchange or replacement is approved, instructions will be provided by email.
15. Order Cancellations
If you need to cancel an order, contact us as soon as possible at:
info@waolistic.com
We will do our best to accommodate cancellation requests before the order has been prepared or shipped.
Orders cannot be canceled once they have shipped.
Personalized Wellness Formulas cannot be canceled once preparation has begun.
16. Delayed or Unavailable Orders
If WAOLISTIC is unable to process or ship your order within the expected timeframe, we may contact you with updated information.
Depending on the situation, you may be offered the option to continue with the order, accept the delay, substitute an item when appropriate, or cancel the order for a refund.
If an item becomes unavailable after purchase, WAOLISTIC may cancel the order and issue a refund for the unavailable item.
17. Third-Party and Affiliate Products
WAOLISTIC may feature products from independent manufacturers, brands, affiliate partners, or professional partners.
Purchases made through affiliate links or third-party websites are completed directly with the external seller or manufacturer.
WAOLISTIC does not control third-party shipping times, shipping rates, fulfillment, warranties, returns, exchanges, refunds, subscriptions, customer service, technical support, or product availability.
For questions about a third-party or affiliate product order, please contact the official seller or manufacturer directly.
18. Product Use After Delivery
Please read all product labels, usage instructions, safety information, and storage recommendations before using any WAOLISTIC product.
Flower essence formulas and wellness products should be stored according to product instructions and kept out of reach of children and animals when not in use.
WAOLISTIC products are intended for complementary wellness support only and are not substitutes for veterinary care.
For medical concerns, symptoms, sudden changes, behavioral issues, medication questions, or any health-related concern involving your animal, consult a licensed veterinarian.
19. Contact
For questions about shipping, returns, damaged items, or order issues, contact us at:
info@waolistic.com
Please include your order number whenever possible.